Frequently Asked Questions (FAQs)
What shipping services do you offer?
We offer a wide range of shipping services including air, sea, and ground transport for domestic and international shipments. Whether you’re shipping small packages or large freight, we have the right solution for you.
How do I track my shipment?
You can easily track your shipment using our online tracking tool. Simply enter your tracking number on our website and get real-time updates on the status and location of your package.
What items are prohibited from being shipped?
Certain items, such as hazardous materials, firearms, and perishable goods, may be restricted from shipping depending on the destination. Please refer to our list of prohibited items or contact us for more information.
How long will it take to deliver my package?
Delivery times depend on the shipping service selected and the destination. For domestic shipments, delivery typically takes 1-5 business days, while international deliveries may take 5-14 business days. You can check estimated delivery times when booking your shipment.
What are the shipping costs?
Shipping costs vary based on the weight, dimensions, destination, and service type. You can use our online shipping calculator or contact us for a custom quote tailored to your needs.
Can I change or cancel my shipment after booking?
Yes, changes or cancellations can be made, but they may be subject to additional fees depending on the stage of the shipment. Please contact our support team as soon as possible to make any changes.
Do you handle customs clearance?
Yes, we provide full customs clearance services for international shipments. Our team will ensure that all the necessary documentation is in order and help you navigate the customs process.
What should I do if my shipment is delayed or lost?
If your shipment is delayed or you believe it has been lost, please contact us immediately at support@bluedartsshipping.com. Our team will work with you to locate your shipment and provide further instructions.
What packaging options do you provide?
We offer a variety of packaging materials and solutions, including boxes, pallets, and custom crating for fragile or oversized items. Contact us for assistance in selecting the right packaging for your shipment.
How do I insure my shipment?
You can add insurance to your shipment during the booking process. We offer coverage for the value of your goods to protect against loss or damage during transit. Contact our team for more information on our insurance options.
What should I do if my shipment is on hold at customs?
If your shipment is on hold at customs, please reach out to us immediately at info@bluedartsshipping.com or support@bluedartsshipping.com. We will assist you in resolving the issue and provide guidance on how to proceed.
Do you offer door-to-door delivery services?
Yes, we offer door-to-door delivery services for both domestic and international shipments. This service includes pickup from your location and delivery directly to the recipient’s address.